Medcraft – Privacy Policy

Last Updated: December 2025

At Medcraft, we respect your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, store, and secure your data when you visit our website or interact with our services. By using our website, you agree to this Policy and to the processing of your Personal Information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

1.1 Personal Information

We may collect information you provide directly, including:

  • Name, email address, and phone number

  • Company or business information (if applicable)

  • Details submitted via contact or enquiry forms

  • Payment or service-related information

1.2 Automatically Collected Information

When you use our website, we may collect:

  • IP address and browser/device information

  • Pages visited and time spent on the site

  • Cookies and analytics data

2. How We Use Your Information

We process your Personal Information to:

  • Respond to enquiries and provide service or product information

  • Manage orders, consultations, or service requests

  • Communicate updates, notifications, or marketing content (unless you opt out)

  • Improve website functionality and user experience

  • Comply with legal and regulatory requirements

3. Cookies

We use cookies to:

  • Improve browsing experience

  • Analyse website traffic and usage

  • Remember user preferences

You may disable cookies in your browser, but some website features may not work properly.

4. Sharing Your Information

We do not sell your Personal Information.
We may share your data with:

  • Trusted service providers assisting with website or service delivery

  • Regulatory or law enforcement authorities if legally required

  • Third parties involved in providing services or products

All third parties are required to handle your information confidentially and only for approved purposes.

5. Security & Storage

We implement reasonable technical and organisational measures to protect your Personal Information from loss, unauthorised access, or misuse.
We retain your information only as long as necessary for operational, legal, or business purposes.

6. Your Rights

You have the right to:

  • Access your Personal Information

  • Request corrections or updates

  • Request deletion where legally permitted

  • Opt out of marketing communications

  • Withdraw consent at any time

Requests can be submitted via our contact page or email.

7. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version on our website will apply.

8. Contact Us

For questions or concerns regarding this Privacy Policy:
Email: [Insert Contact Email]
Website: https://medcraft.co.za